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Webinar on one-stop-shops for energetic refurbishment of private buildings

By Platform

On 13 September 2019, the Policy Learning Platform hosted a webinar on the topic of low-carbon economy that focused on presenting the case of 'one-stop-shops' (OSS) for the energetic refurbishment of private buildings.

After the introduction to the subject, delivered by our thematic experts Katharina Krell and Simon Hunkin, the webinar presented three successful cases already implemented in Europe:

  •  - presented by Hervé Frys from Sustainable Housing Centre and Francis Lambert from Housing Department, City of Lille (France), MOLOC project
  • Document
     - presented by Josien Kruizinga, Reimarkt (Netherlands)
  • Document
     - presented by Olivier Longin and Benjamin Godfroy, from Region Grand Est (France)

50 participants watched the webinar live. The replay is available below, followed by a summary of the key learnings. You can also read more on the topic in this policy brief on


00:05:05 Introduction by Katharina Krell

00:08:19 Simon Hunkin introduces the concept of one-stop-shops

00:20:53 Maison de l'habitat durable case study

00:37:48 Reimarkt OSS case study

00:57:04 Oktave case study

01:15:17 Panel discussion: Hervé Frys, Francis Lambert, Josien Kruizinga, Olivier Longin and Benjamin Godfroy

Key learnings

'One-stop-shops' are tools for addressing the entire renovation value chain, simplifying the process for homeowners. The OSS provides a holistic service, from analysing energy performance of a building and making recommendations on renovation programmes, through to managing relations with contractors, overseeing implementation and performance, and helping owners to access finance.

The presenters identified securing regional political support and finding start-up financing as the most vital challenges to overcome. Presenters also discussed the importance of building trust with contractors to ensure that renovations meet the standards required by the homeowner, whilst participants noted that they need support to identify true customer needs, and select transferable, dynamic business models. European Local Energy Assistance (ELENA) funding was mentioned as a key support option, and presenters discussed transferability of their models to other regions.

More details from the discussion, and further support options will be presented in the upcoming policy brief.

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Image credit: photo by J. Kelly Brito on Unsplash