About this good practice
The aim of the initiative was to minimise the impact of the pandemic on the health and wellbeing of healthcare workers.
The plan, with a great communicative commitment, focused on organising campaigns and activities that were structured around 3 central pillars:
*Active Listening Plan: Improving internal communication and listening channels.
We highlight the Healthy Teams Programme and the Management Transformation Programme, in which 130 ICU professionals and 140 managers were trained respectively. In both experiences we listened to what we learned during the pandemic and learned how to optimise processes with all this new knowledge.
*Recognition Plan: strengthening their daily work with permanent recognition actions.
The most popular initiative among professionals and the general public was the opening of different channels to express the public's gratitude for the heroic work carried out. Letters of gratitude were written, 8500 posters were distributed, 211 e-mails were collected, 4,200 post-its in 70 ballot boxes, 14,300 messages on 100 panels, 243 children's drawings... a great task of communication and compilation that helped the staff to feel recognised in a very visual and therapeutic way.
*Psychological Accompaniment Plan: with measures aimed at psychological support and care.
The Cycle of Conferences and the programme "Take Care of Yourself to Take Care of others" had a great success, with more than 300 interventions by mental health professionals.
different supports with the corporate image of the project were created.
There was also a commemorative video.
With regard to the Psychological Accompaniment teams were created in each health area where there was a psychiatrist of reference and clinical psychologists.
Evidence of success
Multiple ways were offered to communicate the public feeling, which meant a very continuous reinforcement for the staff.
Furthermore, we are also very satisfied with this initiative because it was very well received by the citizens and it was also a way for them to express all the sentiments that have arisen with this crisis.
Among the activities organised, we highlight the Cycle of Conferences with 37.000 views and the self-care courses with 15.223 Participants registered.
Potential for learning or transfer
This initiative is easily transferable both to other regions and other sectors of the working population.