Single monitoring center – CEUS
About this good practice
The need was to standardize communications protocols, data models, etc. and integrate all municipal and providers´ applications into one sigle system to control the data and take informed decisions.
With a network of sensors connected to CEUS, Murcia City Council optimizes traffic control and promotes clean mobility alternatives, such as public transport and electric vehicles, this contribute to the reduction of vehicle congestion and CO2 emissions. For environmental monitoring, CEUS uses air quality stations to measure and manage the presence of up to 6 polluting gases. The data, available in real time, allows for informed decisions to protect citizen welfare, activating responses during episodes of high pollution. A central component of CEUS is the integration of renewable energies. It facilitates energy self-consumption through solar panels in municipal buildings. Finally, CEUS has positive impacts also for the social and financial side. By improving air quality and reducing exposure to pollutants,
The main stakeholder is the City of Murcia in CEUS development, along with different providers of advanced solutions. In addition, the co-financing of EU funds has been crucial to ensure the economic feasibility of this initiative, making it a benchmark for urban innovation at European level. The population of Murcia municipality which in 2024 amounts to 474.617 people, is the main beneficiary of CEUS.
Resources needed
The MiMurcia and CEUS projects have required an investment of approximately 5 million euros, a development of 5 years with dozens of developers and project managers. Currently, managed by 1 manager, 5 technicians 4 new positions are planned. The IT Service provides support to the whole team.
Evidence of success
CEUS reduces costs and optimizes resources. It provides savings in operational works through the analysis of the data received. It helps to monitor the performance of supply companies in the delivery of public services, it has contributed to a decrease in the number of incidents, to a quick response to emergency and city pollution, reduction of consumption of fuels through the traffic management and to improving the perception of the citizens thanks to the open data and response to inquiries.
Potential for learning or transfer
CEUS is transfereable as it shows a combination of multiple data sources integrated in a command center (the city brain), which allows for an integral collection and exploitation of data to improve the services to the citizens. CEUS unifies more than 300 different technological systems and input from different type of devices.
The system can add AI to predict situations and support policy taking and actions to continuously improve the system and predict potential solutions. The integration of prediction and modelling of data, allows the public bodies to advance the resources needed to overcome potential critical situations.
It also aims at improving the interaction between citizens and administration, with data that can be used not only for traffic management but for multiple purposes such as civil safety and emergency intervention. The data is shared in an open portal. The treatment of data fosters a close relation to the citizens and enhances the cooperation at both levels.