PSIPROF - PSYCHOLOGY TELEMEDICINE
Published on 13 April 2018
Portugal
Região Autónoma da Madeira
This is the good practice's implementation level. It can be national, regional or local.
About this good practice
PSIPROF is a novel web platform that allows users to anonymously have a consultation online with professional psychologists. The system supports chat, voice and real-time video consultations with several durations. Users can book consultations according to their own agenda, choose the psychologist that best fits their needs and pay online. The system works respecting the confidentiality between patient-psychologist and it removes the stigmatization that some patients feel from society when they need to consult a psychologist. ability to quickly and easily make appointments with psychology professionals online in a comfortable and anonymous way with respect for data privacy. The platform offers several types of consultations, either by mail, chat, voice and video, all with distinct durations and prices, allowing patients to search and browse professionals that better suit their needs. The solution ends-up being a telemedicine platform as professionals can keep track and maintain a history of their patients and from each consultation and public health services are taking note of these kind of solutions, since there are many remote locations that need health care services but the services can’t offer a continuous offer to them.– It is a faster delivery of innovations via quadruple-helix cooperation.
Resources needed
Inability of some users to make an appointment using a computer and internet. Being an online platform with voice/video connection, it requires the user has a minimum of experience/know-how in handling computers and requires a decent internet connection; Technology can quickly be deprecated.
Evidence of success
This information is a bit confidential because it correlates with financial sensible data of this private company. However it is possible to state that the platform has more than 135 users/clients registered with around 30 psychology professionals providing consultations.It’s still a bit early to confirm the changes but based on end-users comments, the changes are positive with them feeling more inclined to continue sessions and feeling quite at ease being consulted through the web-platform.
Potential for learning or transfer
This project is fully transferable because being based online it depends only on a webserver to be made available in other countries. Also, it is easy to adapt the platform to other medical/clinical areas besides psychology and to add new professionals. It is also quite simple to translate the platform to other languages.The region needs to underline which clinical sectors would like the platform to address (psychology, psychiatrics, nutrition, general medicine, etc.) and the languages to support in the platform. The region should have a dedicated webserver and domain in which the platform would be installed and should also have a team of professionals who are comfortable to user computers/internet.
Affordable prices for end-user and convenience of the system (from home);. Anonymousness of the system removes “stigmatization” that still exists in society regarding people who seek help from psychologists; Platform is easily extended to other type of professionals.
Affordable prices for end-user and convenience of the system (from home);. Anonymousness of the system removes “stigmatization” that still exists in society regarding people who seek help from psychologists; Platform is easily extended to other type of professionals.
Further information
Website
Good practice owner
You can contact the good practice owner below for more detailed information.
Organisation
IDE – Institute for the Development of Enterprise in Madeira
Portugal
Região Autónoma da Madeira
Contact
Chefe