Green Line application
About this good practice
It is a digital tool that allows citizens of the municipality to report incidents or problems related to urban maintenance and public services. Through this app, users can report situations such as:
Out of place rubbish
Deficiencies in public lighting
Damage to street furniture
Problems in parks and gardens
Other incidents that affect the quality of life in the town
The application facilitates direct communication between the inhabitants of Pozo Alcón and the City Council, promoting more efficient and agile management of public services. In addition, users can follow the status of the resolution of their incidents, which provides them with transparency and follow-up of their requests.
Resources needed
Human: People involved in application development: 11 across different departments (computing, sales, design, support and distribution). Nº of people managing the application: 11.
Material: app, website, intranet, management app, licences sofware.
Financial: Development budget and maintenance.
Evidence of success
This app has improved urban incident management, citizen participation, and municipal services, benefiting residents, especially vulnerable groups. Its success is measured through incident reports, response time, user satisfaction, and quality of life. The app enhances community engagement, resource optimization, safety, and transparency, fostering a cleaner, safer environment and building trust in the local government.
Nº of app downloads: 330
Nº of incidents: 106 in 2024. Last month: 1
Potential for learning or transfer
The Green Line application practice has great potential to be extended to other environments and regions, both in urban and rural settings, due to its multiple benefits, ranging from the optimization of municipal resources to improved citizen participation and efficient management of public services. Other municipalities can learn from this practice and adapt it to their local needs, benefiting from digital technology to improve urban quality of life, sustainability and administrative efficiency. The flexibility and scalability of the application make it an interesting solution for a wide range of regions with different characteristics and problems.
Further information
Good practice owner
You can contact the good practice owner below for more detailed information.
