Track-IN: Public employment services tracking effectiveness in supporting rural NEETs
About this good practice
The Track–in survey tool was created to help measure the effectiveness of youth policies. It is a scientific survey tool created in collaboration with 10 universities in different countries. There was a lack of studies on how Public Employment Services (PES) are tracking their impact on youths and how the Youth Guarantee service was delivered on the ground, including the quality of PES delivery and the real needs of NEETs in rural areas.
The survey was made by psychologists, sociologists, data analysts, and other specialists. It takes time to complete the survey; it has many questions. But once it's completed, we get the most detailed profile of NEETs where all possible info is included. Once we have a full picture, we can make very precise decisions. The other survey is for PES staff about service for NEETs that can help to find mismatch between initial plan of policy makers and how service is actually delivered.
They also send regular short surveys for update to NEETS who accepted to participate in project and they track how those NEET` are doing. So once we have feedback from NEETs, including data about the services they got from PES, how satisfied they are with the service and how this service helped them, and on the other hand, we have feedback from PES staff about the obstacles they had in providing service, what can be improved, we can also make adjustments to Youth Policies.
Resources needed
To maximize the benefits of survey results, a data analytics specialist is needed to process the collected data.
Evidence of success
Project delivers an evaluation model of the effectiveness of PES tracking support types (digital, human-mediated or mixed) in improving employability among rural NEETs aged 25-29. Project broaden knowledge of the effects of employment initiatives targeting rural NEETs, by creating a cross-country model of how policies influence PES tracking deliverance.
Potential for learning or transfer
Other countries can use a survey tool to gather more detailed data about NEETs and can measure the effectiveness of services for NEETs. The survey tool can be adopted by any other country and easily translated into any language. Its already available in Lithuania, Spain, Portugal, Italy, Estonia, Germany and Belgium. A survey tool for PES staff and NEETs is available via the https://www.qualtrics.com platform.