Smart payment solutions for accommodation units

By project TAAS

Published on 23 May 2025

Moldova

About this good practice

Smart payment solutions in Moldova's accommodation units are transforming the hospitality sector by meeting the needs of tech oriented customers and improving operational efficiency. These systems streamline payments, enhance security, and reduce administrative burdens. However, they also present a challenge by limiting access to certain services for visitors without the necessary technology, potentially restricting their full experience.
Moldova is embracing digital solutions to make local tourist services more accessible for both domestic and international visitors. With the integration of an online payment system into accommodation platforms, travellers can easily book and pay with just a few clicks, enhancing convenience and empowering local businesses in the digital age.
Moldova’s wine and tourism scene excel through iconic wineries like Castel Mimi, Milestii Mici, Chateau Vartely, and Cricova, alongside charming guesthouses such as Eco Resort Butuceni, Casa din Luncă, and Casa Verde. Together, they offer visitors an unforgettable experience, combining world-class wines with rich culture, history, and local traditions. The real beneficiaries are the tourists who explore these treasures.

Resources needed

National Association for Inbound and Domestic Tourism with support from the Moldova Competitiveness Project (USAID, Sweden, UK), launched digital tools in tourism, aiding real-time bookings (€14,000 setup, €5–7K/year).

Evidence of success

This innovative practice transforms digital tourism in Moldova, boosting accessibility and sustainability. By enabling real-time e-commerce, it helps accommodations grow and tour operators go green. Moldova’s travel experiences become more attractive and reliable. ANTRIM reports 89% of providers saw more bookings and trust. One hotel improved cash flow and credibility; a tour operator noted easier planning of eco-friendly tours thanks to accurate guest data.

Potential for learning or transfer

The integration of real-time payment systems into accommodation platforms is not only simple to implement but also highly adaptable to a wide range of tourist destinations. This innovative solution is accessible to anyone with internet access and a phone or computer, making it a turning point for both businesses and travelers.
In Ungheni region, there are 6 hotels and 4 guesthouses that have the opportunity to seamlessly integrate their payment systems into the online platform. By doing so, these accommodations will boost their visibility, making them accessible to tourists from around the world. This transformation will not only enhance the booking experience but also position Ungheni as a more attractive and modern destination, ready to welcome travelers.