One Stop Shop digital platform can reduce high level of required digital skills
About this good practice
A one-stop shop digital platform can significantly ease the need for advanced digital skills training for public servants by streamlining processes, enhancing accessibility, and embedding user-friendly design principles.
Simplified User Interface: A well-designed platform consolidates multiple services—such as document management, citizen requests, or internal workflows—into a single, intuitive interface. By reducing complexity, public servants can perform tasks without needing deep technical expertise, relying instead on guided navigation and clear instructions.
Automation of Routine Tasks: Features like automated form processing, data entry, or report generation minimize the need for manual intervention. This reduces the skill barrier, as the platform handles repetitive or technical tasks, allowing public servants to focus on decision-making rather than mastering advanced tools.
Built-In Training and Support: The platform integrates contextual help and tutorials to provide real-time guidance. This on-the-job support means public servants can learn as they go, reducing the reliance on separate, advanced training programs.
This approach doesn’t eliminate the value of digital skills entirely—critical thinking and adaptability remain key—but it shifts the burden from the individual to the system, making advanced training less of a prerequisite for effective public service delivery.
Resources needed
Initial cost for developing 200.000 euro. Initial cost training for all staff depends on number of employees, estimated cost is approx. 10 euro/ employee. Maintenance cost is similar with another digital platform. All updates are included in the maintenance contract.
Evidence of success
1) Economies of scale and number of training sessions for digital skills needed to operate institutional software on existing employees and future ones;
2) Costs savings: compared to trainings for many specific different digital platforms, costs are reduced by at least 20%;
3) Adoption rate increases in implementation time and number of users.
Potential for learning or transfer
The practice can be transferable, since the focus is on simplification and standardization.
The practice is clearly a time and cost saving for staff training in order to proper use digital tools used in everyday work, which is an objective of general interest.
Further information
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Good practice owner
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