About this good practice
By introducing the integrated ticket available for 60 minutes for all means of transportation the aim is to increase its attractiveness at the expense of personal cars, to transform this service in order to increase quality and passenger satisfaction, and to improve accessibility and comfort for passengers.
Ways of purchasing the ticket:
- By using the mobile app 24Pay:
- By sending a SMS to a specific phone number
- By using your credit card right on the public transport
- By buying the ticket from the ticket buying points
- By using the pre-charged card
Following the vote of the City Council in 2019, the single ticket valid for 60 minutes was introduced, with which passengers will be able to travel on any line, even if it is an urban, metropolitan or express line.
Instead of purchasing a different ticket for each line (urban, metropolitan or express), from June 2019 passengers can purchase a single single ticket, with which they can travel on any line for 60 minutes.
The means of the public transportation are equipped with technical equipment for passenger control and validation. Updating the mobile app in order to buy the 60-min ticket for all means of transportation was also needed.
Evidence of success
Since the introduction of the single ticket in June 2019, an increase in the total number of passengers resulting from the purchase of single tickets has been noticed by 20%.
The increase in the total number of trips was also noticed.
Also with the purchase of the fleet of new trams that the City Hall of the Municipality of Timisoara made, an increase in the interest of the citizens of the Municipality of Timisoara to use public transport can be observed.
Potential for learning or transfer
This good practice can be implemented easily taking into consideration the fact that not too many resources for its implementation are needed. The integration of the 60-min ticket at the metropolitan area is vital for reducing the increased number of vehicles in the city and also the citizens from the metropolitan area are willing to use this type of integrated ticket.