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e-citizen week - an effort to increase the use of e-services
Published on 17 August 2018
Sweden
Stockholm
About this good practice
The
network was formed when the national
campaign called Increased Digital Participation
– Digidel 2013 – was completed.
The purpose is to cooperate and share
knowledge to increase digital participation
and availability of digital services.
Another task is to coordinate and plan
joint efforts – including Sweden’s participation
in the annual international Get
Online Week and also the national e-citizen
week, where several authorities and
organizations are represented.
Increased knowledge
The purpose of the e-citizen week is to:
• Increase digital participation amongst
citizens.
• Increase the use and knowledge of
e-services, with particular focus on the
public.
• Create an opportunity for dialogue
between e-service developers and those
who meet end-users
• A constantly relevant and increasingly
important question is to practice a critical
approach with more knowledge of
source criticism and how to search, manage
and assess the credibility of information
and news online.
To reach the objectives regions, municipalities
and organizations work together to
create venues for the e-citizen week.
network was formed when the national
campaign called Increased Digital Participation
– Digidel 2013 – was completed.
The purpose is to cooperate and share
knowledge to increase digital participation
and availability of digital services.
Another task is to coordinate and plan
joint efforts – including Sweden’s participation
in the annual international Get
Online Week and also the national e-citizen
week, where several authorities and
organizations are represented.
Increased knowledge
The purpose of the e-citizen week is to:
• Increase digital participation amongst
citizens.
• Increase the use and knowledge of
e-services, with particular focus on the
public.
• Create an opportunity for dialogue
between e-service developers and those
who meet end-users
• A constantly relevant and increasingly
important question is to practice a critical
approach with more knowledge of
source criticism and how to search, manage
and assess the credibility of information
and news online.
To reach the objectives regions, municipalities
and organizations work together to
create venues for the e-citizen week.
Resources needed
The work is included in different organizations day to day-work among their staff. There is a administrative center in Stockholm which has a small budget.
Evidence of success
Visitors and trends
On a national level, during the e-citizenweek
2016, more than 170 participating
organizations and authorities together reached
more than 20 000 participants, of
which approximately 15 000 were reached
through different digital interactions where
participation was measured.
The activities during e-citizen week have
focused on different target groups. The
number of participants with languages
other than Swedish is increasing significantly.
On a national level, during the e-citizenweek
2016, more than 170 participating
organizations and authorities together reached
more than 20 000 participants, of
which approximately 15 000 were reached
through different digital interactions where
participation was measured.
The activities during e-citizen week have
focused on different target groups. The
number of participants with languages
other than Swedish is increasing significantly.
Potential for learning or transfer
How to organize a network in order to create platforms for support for different groups regarding use of digital services. This goes both for the new online users and for the experienced who want to make better use of the
ever-increasing supply of e-services.
ever-increasing supply of e-services.
Further information
Website
Good practice owner
Organisation
Digidel Network (Digidel-nätverket)
Sweden
Stockholm