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"Digital assistance and education for citizens - Helping citizens keep up

Networking zone 15:00-15:30 networking talks
Smart
Social
Citizens

Many public institutions have gone through a process of digitizing public services. Now, a citizen can perform most interactions with public institutions online from home, from paying taxes to applying for urbanism authorizations and obtaining various documents without needing to live their home. The problem we face is that a significant portion of citizens have not been able to keep up with the digitization of the services and still prefer to physically go to a public institution for anything they need.
Through the Interreg program 'Helping citizens keep up with the digitalization of the institutions,' we aim to develop best practices that public institutions can implement to address this problem we have identified. Additionally, we want to create a pilot project, a center equipped with computers where citizens can go to be assisted in their online interaction with the public institution. In this way, they can both solve their immediate needs and learn how to use online services

21 interested people

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Interested community members (21)

Point of Contact Luxembourg
Ministère de l'Energie et de l'Aménagement du territoire
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Luxembourg

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Senior Specialist
Kujawsko-Pomorskie Voivodeship
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Poland

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4 projects

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EU Affairs Unit Manager
Planning Authority
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Malta

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1 project

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Program Manager
Regional Association of Local Governments of Western Macedonia
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Greece

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Programmes & Projects Manager
Technological Institute of Aragon (ITAINNOVA)
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Spain

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1 project

Inspector
Lodzkie Region
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Poland

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Head of Programmes
KMOP Social Action and Innovation Centre
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Greece

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Advisor
Rotterdam Municipality
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Netherlands

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Project Manager
Development Agency of Heraklion
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Greece

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Director
Ινστιτούτο Βιομηχανικών Συστημάτων/Ε.Κ. Αθηνά
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Greece

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International Coordinator
Valo-Valmennusyhdistys ry
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Finland

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Chief Executive
WSX Europe
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Ireland

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1 project

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Specialist
Riga Planning Region
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Latvia

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Project manager
CD Nord
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France

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Head of the European Programme Support Office (EPSO)
Dublin City Council
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Ireland

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