WebNurse promotes quality ageing at home by innovative tools supporting informal carers in their care and nursing tasks by running an online internet portal
Problem: Informal carers were of crucial importance in promoting independent, quality domestic life of elderly and/or disabled people (in some cases for sick children or adults). Informal carers providing home care hardly got any practical support in Hungary. Regarding simple care tasks (like feeding, personal hygiene) or more difficult errands (like treating decubitus or changing diapers), there was no simple, easy-to-access training material (including audio-visual elements), which could be offered to informal carers as a basis source of support.
Solution: Support informal carers in their everyday care and nursing tasks by way of an online internet portal (webnover.hu) containing video training material and other information sources tailored to their needs preventing burn-out and physical injuries, providing professional help to carry out voluntary work, making every day errands easier by way of an easy-to-search database, and building up and enhancing capacities of informal carers.
Stakeholders and Beneficiaries: Informal carers, elderly, disabled people, sick children (WebNurse was developed for informal carers, basing the content and format of the portal on feedback from target groups, including elderly people, elderly care institutions and formal healthcare provider professionals. All were part of both user-centred design for the portal development, as well as its testing through user acceptance testing - UAT).

Resources needed

Professional content + Website (design, sitemap, programming, translation): EUR 38,939 €
Promotion and dissemination and events: 14,250 €
Staff cost related to the implementation of the project: 12,139 €
Overall budget of the project: 63,328 €
(+Operational costs: apprx 14,000 €/year)

Evidence of success

WebNurse has been developed by the Hungarian Charity Service of the Order of Malta (HCSOM) as a pilot of HELPS project in the Central Europe Programme. Since then the website is still in operation and is continuously updated. This GP project includes good practice of innovation through answering unmet needs. Key stakeholders were involved in the development and testing. It is a source of information that can easily be updated, extended and tailored to the users’ needs, e.g. other regions.

Difficulties encountered

Biggest “threat” could be if target groups (informal carers) do not use the site. WebNurse has an “invisible” target group, hence it is difficult to target and reach them with PR and communication actions. Innovative methods of reaching this target group must be invented to avoid this risk.

Potential for learning or transfer

HCSOM is ready to share reults and experiences of WebNurse with interested stakeholders. Webnover.hu and webnurse.eu sites are freely accessible (free of charge) for everyone. Local needs should be assessed by involving key stakeholders and final beneficiaries of the region where it is planned to be replicated.
The WebNővér/WebNurse was designed to include features which may be relevant to informal carers anywhere in Europe and even beyond. HCSOM provided translation to a number of languages in case of the key menu point of the website: the nursing tutorial videos. These videos (dubbed or subtitled) can be found and used freely by any interested parties on the webnurse.eu website. It is possible to transfer the basic programming and design to interested bodies in case they wish to reproduce the full site on their own languages. HCSOM can help this with professional advice. HCSOM puts considerable effortand financial resources to provide the multi-lingual basic version.

Please login to see the expert opinion of this good practice.

Main institution
The Hungarian Charity Service of the Order of Malta (HCSOM)
Közép-Magyarország, Hungary (Magyarország)
Start Date
September 2011
End Date
August 2014


Please login to contact the author.

Good Practices being followed by

Lauren Mosdale