DRTS was implemented as safe transport service, provided with adapted low-floor vehicles together with PT ID card for persons with disabilities.
Demand-Responsive Transport for persons with disabilities is a service firstly being implemented in 2008 on the city bus lines and later on also offered on regional public transport connections in Ljubljana urban region. Supported demand-responsive transport was implemented in the context of transport services, provided with adapted low-floor vehicles. Together with Public transport identification Cards for persons with disabilities, service provides more carefree and safe mobility to persons with disabilities on Ljubljana buses. Additionaly, there is available The Kavalir network in Ljubljana providing small electric vehicles for people with limited mobility and elderly people to move around the pedestrianised city centre. The free service intends to make shopping and social activities easier for those who may have been adversely affected by limited vehicle access to the city centre. The vehicles can be booked via phone and a driver will make stops as required by the users.

Resources needed

For DRTS implementation, some first EU funds were received (EU project CiViTAS Elan), which helped the implementation of the system.

Evidence of success

Results indicated that there are about 3-4 persons with disability including people on wheelchairs, mentally handicapped persons, people with head injuries and the sensory impaired, that call every day and have a request on the service. Parents and children with mental disabilities appreciate this special card and started using it a lot. Additional info in: https://www.interregeurope.eu/fileadmin/user_upload/2018-06-27_Policy_Brief_Demand_Responsive_Transport.pdf.

Difficulties encountered

In the case of Public transport identification Cards for persons with disabilities, it was important to have at first some years of “pilot testing” (beginning in the year 2010) so the usable & widespread system could be implemented in the year 2014.

Potential for learning or transfer

The demand responsive transport service operates as an exchange of information between the person ordering the transport (a person with a disability) and the transport provider (Ljubljana Urban Transport – LPP). The passenger calls the LPP traffic control centre requesting transport on a certain day at a certain hour within the possibilities that the system holds, and receives immediate feedback on the possibility of the transpor
The call is much more appreciated (than the reservation with an application) among people with disabilities. The results indicated that is of great importance to the driver that he is informed in advance about a passenger requiring assistance. In this way, it is easier for them to do their job and simultaneously help a disabled person if there is any problem. For the disabled this means they can travel with much less stress.

Please login to see the expert opinion of this good practice.

Main institution
Public company Ljubljanski potniški promet d.o.o.
Vzhodna Slovenija, Slovenia (Slovenija)
Start Date
December 2008
End Date


Please login to contact the author.