MIIS project aim: Increasing the quality and effectiveness of local care services for dependents through the development of innovative and bottom-up solutions.
MIIS - the project implemented by the ROPS in Krakow.Distinguished by:
1) the use of tools and methods of work unparalleled in self-government administration, ex. UX proces by Design Thinking method, out of office work closer to future users and potential users - incuding home visitings, coffee meetings, 2) bureaucracy less,
3)100% financing - without own contribution. Problem responds: the number of dependents increases. In 2050, every third Małopolanin will be 65+ and every tenth 80+.Most will require residential care because the system will not be able to provide full-time care and adequate assistance.This will mainly burden families and informal carers. In addition, 12% of the population of Małopolska are disabled people requiring care/assistance services.Many elderly and disabled do not have to use institutional help and stay in their own home with adequate support for them. Sometimes with suppotr for informal carers too. Therefore, we support all projects that could limited the institutional care and rekomended the relewant solutions, Included the limitation of 24-hour institutional care provided in public and private institutions.Very important is respecting and strengthening the independence of dependents.We attach great important to conception:effective, inspiring and strength the socialized.We are never forgoting to share the ideas and conclusions about testing and we encourage to the implementation.The best of them are describing and providing on ROPS webside

Resources needed

The amount of financing was 3 257 700 pln., the average amount of subsidy was 40 000 pln. and all the financial resources was used. The team project was 4 full-time experts and 3 part time (coordinator, 2 specialists for innovations support, advisor for innovation, evaluator, accountant, lawyer).

Evidence of success

Since 2016, we inspired, develop, test and implement modern solutions in the care of dependent people. We chose 40 ideas, verified and financed. Among them: 7products, 26services, 7 IT solutions.
All Innovations had 3 steps validated: ex-ante, medium-term and ex-post. The study was based on individual and group interviews, analysis of developed models. Identical for all.
Tested time was2-6month.
Tested group for every Innovation: 4-10pers.

Difficulties encountered

Your must have for the best implementation process: budget for promotion (easier to enter to market),cooper. with science and business to build an environment for implement.since the beginning not finale only. The innovator doesn't have to be scientist. I could be any person. The good idea is enough

Potential for learning or transfer

We have 39 solutions tested and ready to use-useful and prepare to implementation.
Right now after the first stage of the project, we can see a lot of interest in the models that have been developed. We also can see that the institutions that operate as part of the Incubator are starting to cooperate with each other.
We took care of the dissemination of tested solutions by:creating know-how to implement;Full version of innovation models on ROPS website;Networking between innovators and business;Contact to the Innovator.;Contact with the Incubator after the end of the project; All Innovations, stuff and support for free.
Ex.of innov.: a model for independent tailoring of raincoat for people moving on a wheelchair; Bell for self-service stores supporting the blind in shopping; Voice navigation for blind; Communication platform for Down's syndrome; Innov. change institutions from inside, support innov. thinking, motivate and show the life perspective of dependens.
Main institution
Regional Centre for Social Policy in Cracow
Małopolskie, Poland (Polska)
Start Date
August 2016
End Date
July 2019


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Good Practices being followed by

Agnieszka Kaminska

Regional Centre for Social Policy in Krakow