The Via Francigena is an historical itinerary reviewed for forms of slow and experiential tourism, tied to emotions and with a close approach to the territory.
The Tuscan Via Francigena is a new way of taking a holiday through authenticity, discovery and experience of territory. The path is divided into 15 stages and is not only a pilgrimage route that crosses the region, but also a material and immaterial heritage as well as the driving force for the social and economic growth of the territories involved. The idea was promoted by the Tuscany Region. The implementation of the Masterplan and Operational Plan started in 2010 and was completed in 2014, with the installation of tourist signages along 380 km of the route, safety implementation along the path and in existing infrastructures, support programmes for tourist enterprises located along the Via Francigena to improve the quality of the hospitality. The collaboration with Toscana Promozione Turistica started in 2014 for the valorisation and promotion. In particular: survey with privileged players, spreading of news and information on the V.F. as a product, targeted to different people, promotion through newspapers, magazines and events, development of networking projects with stakeholders. The main stakeholders and beneficiaries of the good practice are the operators involved in the organisation, production, promotion and marketing of the V.F.
Tuscany Region, Toscana Promozione Turistica, Fondazione Sistema Toscana and 39 Municipalities along the route, managers of the sites turned into museums, parks abbeys, monasteries, are involved at the institutional level.

Resources needed

€16 million in investments by the Tuscany Region.
€500 thousand in investments in promotion and valorisation with the activities carried out by Toscana Promozione Turistica

Evidence of success

The Via Francigena crosses 10 municipalities with a high tourist vocation and a strong density of facilities and 29 municipalities less touristically developed. In any case, from 2010 to 2016 the average annual variation of tourist arrivals in the 39 municipalities was of +1%. If we take as reference the municipalities with a low tourist vocation, those mostly depending on the product Via Francigena, arrivals have grown by 29% from 2010 to 2016.

Difficulties encountered

The involvement of local stakeholders was not easy. It was necessary to make them aware of being the main players of a homogeneous tourist product: in 2014 only 45% of tour operators exploited the Via Francigena on their websites; today all of them communicate and promote activites along the route.

Potential for learning or transfer

Beyond the contribution of this product to the economy of Tuscany and its individual areas, the tourist packages on offer linked to the proposal of a “pilgrimage route” are perfectly matching with the idea of tourism that is establishing itself on markets: slow discovery of territories, sometimes peripheral, but marked by historical and cultural values. An eco-sustainable and culturally advanced tourism, capable of going beyond the niche in order to approach groups of tourists who are motivated, responsible, in search of experiences and contacts with our territory.

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Main institution
Tuscany Region, Toscana Promozione Turistica (Tuscany Tourist Board)
Toscana, Italy (Italia)
Start Date
January 2010
End Date


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