Raising productivity, innovations  and increasing the long-term competitiveness of small and micro-enterprises by teaching them digital skills
The project was developed by Latvian Information and Communication Technology Association and implemented by Baltic Computer Academy, Ltd and Computer Science Center, Ltd. The project was aimed at raising productivity, innovations  and increasing the long-term competitiveness of small and micro-enterprises by teaching them how to effectively apply ICT technologies and e-skills.
In total, 1446 SMEs were involved in the project in the first stage ( 2012-2015) and 3249 unique employees of enterprises were trained. Trainings were held in 20 municipalities of Latvia, over 7000 trainings in total provided.
The second project is started in 2016, by 2020 it plans to deliver more than 7000 trainings involving around 1000 companies.
The training courses offered by the project are designed to improve ICT skills of SME workers and the self-employed.
The training consists of three thematic blocks, each offering several courses:
1.Digital Technology - focus on the latest digital technologies such as cloud services, online collaboration, infrastructure and security.
2.Digitization of Internal Business Processes - skills acquisition that will help you digitize your internal business processes, business and financial management, marketing and document management.
3.Digital tools for production and service development will provide digital design tools, customer relationship management and communication tools, digital tools and application for production and process management

Resources needed

1) modular training program tailored to EU Digital Competence framework and multi-sector business needs
2) experienced and motivated training providers
3) public funds support to co-finance the training costs for SMEs
4)nationwide awareness raising campaigns to motivate SMEs to participate

Evidence of success

1) Over 1500 companies involved in project since 2013,
2) over 9000 trainings provided since 2013
3) positive impact evaluation from enterprise managers involved in the project
4) general overall positive raiting of the training quality by trainees - 9.17 in the scale of 10
5) 87% of participants confirmed they would recommend the trainings for their collegues and partners
6) project was finalist of the Digital Skills and Jobs Award 2017 in the category "Digital skills for workforce


Difficulties encountered

SMEs have very limited financial resources to afford training;
Limited resources to evaluate potential impact of new technologies;
SMEs have challenge to backup employees who are in the training
There is a big challenge to find channel to reach SMEs
Too many sectors, too different needs

Potential for learning or transfer

The project has already been trasnferred to Bulgaria : http://www.glbulgaria.bg/en/digisme
"Digital Skills for Small and Medium Sized Enterprises in Bulgaria" project is being implemented by Global Libraries - Bulgaria Foundation(GLBF). Partners of GLBF are the "Made in Bulgaria - Union of Small and Medium Business" Association and the Latvian Information and Communication Technology Association (LIKTA). It is funded under the "Transnational and Danube Partnerships for Employment and Growth" procedure of the "Human Resources Development" 2014-2020 Operational Programme, co-financed by the European Union through the European Social Fund.
Its implementation period was one year and finished at the end of 2018. 30 representatives of SMEs were trained in a pilot training, thus increasing their prospects for sustainable employment.
Also other countries : Italy , Finland, Romania, Sweden has expressed interest to implement project best pra

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Main institution
LIKTA ( Latvian INformation and communication Technology Association )
Latvija, Latvia (Latvija)
Start Date
October 2018
End Date


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