The WG13 Digital Project helps encourage digital participation among older people and aims to raise awareness of digital technology for independent living.
The project is funded by the Scottish Government’s Technology Enabled Care (TEC) Fund which was established to support the Government’s commitment to increasing the use of TEC to allow people to live independently for longer. The WG13 Digital Project came out of a collaboration with the Scottish Fire Service who were promoting the use of technology enabled care products, to reduce the risk of fires in the homes of vulnerable people.

East Ayrshire Council of Voluntary Organisations (EACVO) began exploring how to promote the use of TEC within a wider context of health and social care. Through conversations with those who use, and who are considering using, technology enabled care products and services, it was revealed that the institutional nature of the referral process, product selection and installation made people feel like ‘patients’ rather than people.

From this the WG13 Digital Project was co-designed to be more of a ‘shop’ offering people products and tailoring the services to them, in an environment that did not feel like a statutory service environment.

Through integration with existing statutory services, a range of individuals can be referred to the service, for example from the Social Work Department.

Resources needed


Evidence of success

One of the priorities in setting up the WG13 Digital Project was to create a public facing service that was highly accessible.
This open environment has led to increased early intervention and adoption of technology with more choice on the products available and recommendations are made to allow citizens to choose their prefer package. Ayrshire Council has seen a 40% increase in the number of people choosing an enhanced Technology Enabled Care package when referred to the WG13 Digital Project.

Difficulties encountered

At the start of the project there were difficulties in communicating the aims and services provided by the project to the statutory service providers (e.g. the social care department). This was overcome by holding regular face-to-face meetings with the relevant stakeholders.

Potential for learning or transfer

This good practice illustrates:
• How to work with citizens to create an open, telecare home environment which enables citizens to select their technology enabled care products and services that is tailored to them.
• That through creation of a less ‘statutory service’ feeling environment, uptake of products and services can be increased – by 40% in the case of the WG13 digital project.
Main institution
South Western Scotland, United Kingdom
Start Date
January 2013
End Date


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