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We have prepared for you an overview of frequently asked questions and our answers.
Please select a topic you are interested in from the list below. If you do not find the answer to your question here, please contact us.
Log in to your admin account and start editing your project. On the top right you will see 'Need help?' button which takes you to this help page.
Here you can find many answers to your questions. Just explore this FAQ section or read the printable version of this guide.
If you really get stuck and can’t move forward, then contact your communication officer in the secretariat.
Note: If you are not the main communication manager of the project, please contact him/her first. Only the project’s communication manager should get in contact with us.
Each project is followed by three people in our secretariat from project, finance and communication teams. Your lead partner is in regular contact with the project and finance officers.
When you are editing your website and you encounter problems you cannot solve, it is your communication manager who should contact the communication officer following your project. You can find the communication person responsible for your poject in this list.
Yes, on 12 September 2019 we held a webinar for web administrators of fourth call projects. The discussed topics of the webinar were:
You can find the recording below:
If you are responsible for editing the project website, have a look at special guidance available.